How The Flower House takes delivery and collection bookings on Shopify Hydrogen

The shop

The Flower House Ibstock is a Leicestershire florist that takes delivery and collection bookings on a custom Shopify Hydrogen storefront, built by its agency, CP Digital Solutions. It is Bird's first published Hydrogen case study, told from both sides of the build: the florist who runs the orders, and the developer who wired it up and says he would recommend Bird to the other stores he works with.

The shop works from a studio in Coalville, cutting, tying and delivering its own bouquets. Most of what it sells is bought for a particular day: a birthday, an anniversary, a funeral, a thank-you that has to land before the weekend. For flowers, the date is not a detail of the order. It is most of the order.

In 2026 it moved from its old ecommerce platform to Shopify, and not the usual way. CP Digital Solutions built the new store as a fully custom Shopify Hydrogen storefront: Shopify running the products, the checkout and the orders, with the shop window built from scratch on top (developers call this a headless store). It looks exactly how the shop wants it to, and it is the kind of build most delivery apps were never designed for.

The problem

The new store had to let customers choose delivery or collection, a date and a time, and pay the right delivery charge for their postcode, without anyone at the shop phoning back to sort out the details.

"Our biggest challenge was making sure we could reliably manage delivery and collection dates, time slots and local delivery charges while moving from our previous ecommerce platform to Shopify."

Shopify covers local delivery and store pickup as ways to fulfil an order. What it does not do is ask the customer which day and which time they want. And most scheduling apps install as a block inside a Shopify theme. A Hydrogen storefront has no theme, so the app has nowhere to appear.

So the question Chris Payne, founder of CP Digital Solutions, had to answer was narrower than "which delivery app is best". It was which one would actually work on a storefront he had written himself, and whether anyone behind it would help him get it there.

The fix

The Flower House runs Bird Pickup & Delivery. Its scheduler sits in the shopping bag on the custom storefront, where the customer picks delivery or collection, a date and a time before checkout. Chris added it to the site once; every rule behind it is set in the Bird app.

The bag page on The Flower House's Hydrogen storefront. Bird sits in the order summary, where the customer chooses collection or delivery and picks a date before the checkout button.

• A date and time picker on the storefront, so delivery or collection, the day and the time are settled before the customer pays.
• Click and collect in half-hour slots, ten a day from Tuesday to Friday and Saturday mornings from 9:30.
• Delivery time slots in two-hour windows: 12 to 2, 2 to 4 and 4 to 6.
• Delivery zones by postcode: 20 postcode areas in three zones, each with its own delivery rate of £5, £7.50 or £10.
• Cut-off times and closed dates: order before 8 PM and tomorrow is still on offer, and days the studio is closed never appear.
• The booking written onto the Shopify order and into the order notification email, where the florist reads it.

The piece doing the heavy lifting is the one nobody sees. With Bird's tools for developers, the rules live in the Bird app, not in the website itself, so Chris set it up once and the shop runs it from there. A new cut-off or a changed zone charge is a setting the florist changes, not a job for the agency.

It also meant the agency did not have to build any of it. Every item in the list above, from the calendar and the slots to the postcode prices and the cut-off, is something Chris would otherwise have had to design, build and keep working himself. For a rough sense of scale, our own ballpark for building and testing that much from scratch is 180 to 320 developer hours, or one to two months of full-time work, before any upkeep. That estimate is Bird's, not a figure from CP Digital Solutions.

"Bird offered the flexibility we needed, including postcode-based delivery zones, different delivery charges, scheduling, cut-off times and collection options. Crucially, the team was willing to support our custom Shopify Hydrogen storefront, which was particularly important to us."

It was not a five-minute install, and the people who built it say so. A custom-built storefront is more work than adding an app to a theme, and there were problems to solve in testing, including a tricky one at checkout. Bird's support team worked through them with Chris, step by step, through to Shopify checkout and the order notifications.

"The support we received genuinely made the difference, and we've now got a reliable system handling real customer orders."

Shopify's own local delivery and pickup handle the fulfilment side well. Asking for a day and a time, on a storefront without a theme, is the part it leaves open. For florists on Shopify and the agencies that build their stores, the florist page shows how the same setup handles a much busier calendar.

What changed

Online orders now arrive with the day, time and method already chosen by the customer. Fewer of them need a follow-up call, because the customer has already said when they want it.

"All the relevant information flows directly into Shopify and our order notification emails, making it much easier for the florist to see what's coming up and organise daily preparations."

It is still early, and the shop has not put a number on the hours saved yet. What it describes is a more organised day, on a storefront built exactly the way it wanted.

And from the agency side, the verdict that matters to anyone choosing an app for a client build:

"Bird provides a strong set of delivery and collection features, and the team's willingness to support our headless Hydrogen implementation was particularly impressive."

Store: The Flower House, Leicestershire. Development and integration: Chris Payne, founder, CP Digital Solutions.