Frequently Asked Questions
Everything you need to know about Bird pickup and delivery scheduling for Shopify.
General Questions
What is Bird: Pickup & Delivery?
Bird Pickup & Delivery is a Shopify app that lets your customers choose their preferred pickup or delivery date and time during checkout. It helps merchants manage local delivery, curbside pickup, and shipping schedules with features like order limits, delivery zones, and automated notifications.
How much does Bird cost?
Bird offers four plans: Free with 15 orders/month and 1 location, Essential ($16.99/month) with 250 orders/month and 2 locations, Growth ($29.99/month) with 1,000 orders/month and 4 locations, and Premium ($59.99/month) with 2,500 orders/month and 20 locations. If you exceed your plan's order limit, additional orders are charged at $0.05 per order. All paid plans include a 14-day free trial.
Does Bird work with all Shopify plans?
Yes, Bird works with all Shopify plans including Basic, Shopify, Advanced, and Shopify Plus. Our higher-tier plans include additional features like checkout extensibility for Shopify Plus merchants.
How do I install Bird on my Shopify store?
You can install Bird directly from the Shopify App Store. The installation takes just a few clicks, and our setup wizard will guide you through configuring your first location, delivery zones, and time slots.
Can I try Bird before committing to a paid plan?
Yes! All paid plans include a 14-day free trial with full access to features. You can also use our Free plan indefinitely for up to 15 orders per month.
Does Bird integrate with other apps?
Yes, Bird integrates with Google Calendar for schedule syncing, Shopify Flow for automation, and popular last-mile delivery apps like EasyRoutes and Lionwheel. We also support SMS notifications. Check our integrations page for more details.
Can customers reschedule their delivery or pickup?
Yes, you can enable customer self-service rescheduling. Customers receive a link in their confirmation email that allows them to change their delivery or pickup time within your configured availability.
How does Bird handle high-demand periods like holidays?
Bird lets you set order limits per day, per time slot, or per hour to prevent overbooking. You can also block out specific dates, set different preparation times, and create special schedules for peak seasons.
Pricing & Plans
What happens if I exceed my order limit?
If you exceed your monthly order limit, additional orders are charged at $0.05 per order. We'll notify you as you approach your limit. You can also upgrade your plan mid-cycle if you prefer a higher order allowance.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time from within the Bird app. Changes take effect immediately, and billing is prorated.
Is there a contract or commitment?
No, all Bird plans are month-to-month with no long-term commitment. You can cancel at any time directly from the Shopify admin.
Do you offer refunds?
We offer a 14-day free trial so you can test Bird before paying. If you're not satisfied within the first 30 days of a paid subscription, contact our support team to discuss your situation.
Setup & Technical
Where does the date picker appear on my store?
The date picker can be displayed in the cart drawer, the cart page, or during checkout. You can customize the placement based on your store's flow. For Shopify Plus merchants, it integrates directly into checkout extensibility.
Can I customize the appearance of the date picker?
Yes, Bird offers extensive customization options including colors, fonts, language, date formats, and time slot labels. You can also add custom CSS for complete control over the appearance.
How do I set up delivery zones?
You can define delivery zones by postal/zip codes or distance radius from your store. Each zone can have different delivery rates, time slots, and schedules.
Can I have different settings for different products?
Yes, Bird supports product-level customization. You can set different preparation times, availability calendars, and scheduling rules for specific products or collections.
Does Bird work with Shopify POS?
Bird is designed for online orders. For in-store orders, you can use our draft order support feature to add scheduling to orders created in Shopify admin.
Feature Questions
Detailed questions about specific Bird features. Click on a feature to see all FAQs.
Date & Time Picker
Learn more →Where does the date picker appear on my Shopify store?
The date picker can be displayed on product pages, cart page, or checkout. You can customize the placement based on your store's flow and customer experience preferences.
Can customers select both date and time slots?
Yes, Bird allows you to offer date-only selection, time slot selection, or both. You can configure time slots in intervals of 15 minutes, 30 minutes, 1 hour, or custom durations.
Does it work with Shopify's checkout extensibility?
Yes, Bird is fully compatible with Shopify's checkout extensibility and works seamlessly with Shopify Plus checkout customizations.
Multi-location Support
Learn more →How many pickup locations can I add?
Bird supports unlimited pickup locations. Each location can have its own operating hours, time slots, and order limits.
Can different locations have different schedules?
Yes, each location can have completely independent schedules, blackout dates, and availability settings.
Does it work with Shopify's native multi-location inventory?
Yes, Bird integrates with Shopify's multi-location inventory system, so customers only see pickup options where products are in stock.
Product-specific Scheduling
Learn more →Can I set different lead times for different products?
Yes, Bird allows you to configure product-specific preparation times. A custom cake might need 3 days lead time while cookies could be ready same-day.
Can some products be pickup-only while others support delivery?
Yes, you can configure which fulfillment methods (pickup, delivery, shipping) are available for each product or collection independently.
How do I set different availability for specific products?
In Bird's product settings, you can override the default schedule for any product. Set specific available days, blackout dates, or time slots per product.
Widget Customization
Learn more →Where can I place the date picker widget?
The widget can be placed in the cart drawer, cart page, or checkout. You control exactly where it appears in your customer's journey.
Can I customize the text and language?
Yes, all text in the widget is customizable. Bird also supports multiple languages so you can serve international customers in their preferred language.
How do I match the widget to my store's design?
Bird provides extensive styling options including custom CSS support. Adjust colors, borders, button styles, and fonts to match your brand perfectly.
Blockout Dates & Preparation Times
Learn more →What is a cut-off time and how does it work?
A cut-off time is the deadline by which customers must place an order to receive delivery on a specific date. For example, if you set a 2 PM cut-off, orders placed after 2 PM won't be able to select same-day delivery.
Can I set different preparation times for different products?
Yes, Bird allows you to set product-level preparation times. Products that take longer to prepare can have extended lead times.
How do I block dates for holidays?
You can block individual dates or date ranges from the Bird dashboard. You can also set recurring blocked days (e.g., every Sunday) and import holiday calendars.
Streamlined Order Flow
Learn more →How do I view all scheduled orders for a specific day?
Bird's dashboard includes a calendar view where you can click any date to see all scheduled orders. You can also filter by pickup, delivery, or shipping, and by time slot.
Can I export orders for a specific date range?
Yes, you can export orders to CSV or sync them to Google Calendar. Filter by date range, fulfillment type, or status before exporting.
How do I handle order changes or reschedules?
You can easily modify order dates and times from the dashboard. Customers can also reschedule through a link in their confirmation email if you enable that option.
Order Limits
Learn more →What types of order limits can I set?
You can set limits per day, per time slot, or per hour. For example, limit total daily orders to 50, or limit each 2-hour slot to 10 orders maximum.
What happens when the order limit is reached?
When a time slot or day reaches its limit, it automatically becomes unavailable in the date picker. Customers will only see slots that still have capacity.
Can I set different limits for pickup vs delivery?
Yes, you can set separate limits for pickup orders and delivery orders. This helps you manage different fulfillment capacities for each method.
Order Tagging
Learn more →What information gets added to order tags?
Bird can automatically tag orders with the delivery method (pickup/delivery/shipping), selected date, time slot, and location. You can customize which tags are added.
How can I use order tags for fulfillment?
Use tags to filter orders in Shopify admin, create automated workflows with Shopify Flow, or export orders by tag for route planning and fulfillment batching.
Can I create custom tags based on my own rules?
Yes, you can set up custom tagging rules. For example, tag all same-day orders as 'URGENT' or tag orders for specific time slots with driver names.
Draft Order Support
Learn more →How do I add scheduling to phone orders?
Create a draft order in Shopify as usual, then open it in Bird to add a pickup or delivery date and time. The scheduling details will be attached when you convert the draft to an order.
Can staff create scheduled orders without going through checkout?
Yes, Bird allows you to create fully scheduled orders directly from the dashboard. This is perfect for phone orders, special requests, or orders placed in person.
Do draft orders respect my availability settings?
Yes, when adding scheduling to draft orders, Bird shows the same availability calendar with your configured time slots, limits, and blackout dates.
Delivery Zones
Learn more →How do I set up delivery zones by zip code?
In Bird, go to Locations > Delivery Zones and add zip/postal codes individually or upload a list. You can group zip codes into zones and set different rates for each zone.
Can I set up radius-based delivery zones?
Yes, Bird supports radius-based delivery zones. Set a center point (your store address) and define delivery zones at different distances (e.g., 0-5 miles, 5-10 miles, 10-15 miles).
Can I charge different rates for different delivery zones?
Yes, each delivery zone can have its own delivery rate, minimum order value, and schedule. This lets you offer free delivery nearby and charge for farther zones.
POS Integration
Learn more →How does Bird work with Shopify POS?
Bird integrates with Shopify POS to show scheduled delivery and pickup information on receipts and packing slips. Staff can view order scheduling details directly in the POS system.
Can I create scheduled orders from POS?
Yes, use Bird's draft order support to add scheduling to orders created through POS. You can set delivery or pickup dates for phone orders or in-store requests.
Payment Customization
Learn more →Can I hide payment methods for pickup orders?
Yes, you can configure Bird to hide online payment methods like credit cards for store pickup orders, encouraging customers to pay in person.
Can different locations have different payment options?
Yes, you can set up payment method visibility rules per location. For example, one location might allow online payments while another requires in-store payment only.
Fulfillment Discounts
Learn more →Can I offer a discount for store pickup?
Yes, you can configure automatic discounts for customers who choose store pickup. This helps drive foot traffic to your physical location and reduces delivery costs.
Can I set different discounts for different fulfillment methods?
Yes, you can configure separate discount amounts or percentages for pickup, delivery, and shipping. Each fulfillment method can have its own discount rules.
Developer APIs
Learn more →What APIs does Bird provide?
Bird provides REST APIs for managing schedules, availability, and orders, plus JavaScript methods exposed on the window object for frontend customization. See our API documentation at picdel.birdchime.com/api-docs.
Can I use Bird with a Hydrogen storefront?
Yes, our APIs allow you to integrate Bird's scheduling widget and functionality into Shopify Hydrogen themes and other headless commerce setups.
Where can I find API documentation?
API documentation is available at picdel.birdchime.com/api-docs. For widget integration guides and JavaScript methods, visit help.birdchime.com.
Order Export & Reports
Learn more →What export formats are available?
Orders can be exported to CSV format. You can filter by date range, fulfillment type, location, or status before exporting.
Can I receive automated reports?
Yes, Premium plan users can set up automated email reports. Receive daily or weekly summaries of orders, production needs, and fulfillment metrics.
What are production reports?
Production reports show what products need to be prepared for upcoming orders. Filter by date to see exactly what needs to be made or packed for a specific day.
Post-Order Editing
Learn more →Can customers change their delivery date after ordering?
Yes, customers can reschedule from the order confirmation page, their Shopify account page, or through a link in their confirmation email. You control which rescheduling options are available.
Can merchants edit order schedules?
Yes, merchants can modify delivery or pickup dates and times for any order directly from the Bird dashboard. Changes are reflected immediately in the order details.
Minimum Order Value
Learn more →Can I set different minimums for pickup vs delivery?
Yes, you can configure separate minimum order values for pickup, delivery, and shipping. For example, require $50 minimum for delivery but no minimum for pickup.
Can different locations have different minimums?
Yes, each location can have its own minimum order requirements. You can also set different minimums per delivery zone based on distance.
Still have questions?
Our support team is available 24/7 to help you get started with Bird.