24/7 Support
Because in the world of pickup and delivery, every minute counts.
Our support team is available around the clock to help you resolve any issues. Get quick answers via email, chat, or our help center.
Frequently Asked Questions
What support channels are available?
All plans include live chat support directly in the Bird app and email support at support@birdchime.com. You can also browse our help center at help.birdchime.com for self-service documentation and guides.
What's the difference between support tiers?
Free plan includes standard live chat and email support. Essential and above adds 24/7 availability. Growth and Premium plans include priority support with faster response times. Premium also includes 1:1 onboarding with our team.
Do you offer onboarding help?
Yes. Premium plan includes personalized 1:1 onboarding where our team helps you configure Bird for your specific business needs. All plans have access to our comprehensive help center and setup guides.
Can I get help with custom configurations?
Yes. Our support team can help with complex setups like multi-location configurations, custom rate rules, integration troubleshooting, and checkout customizations. Reach out via live chat for the fastest response.
Ready to try 24/7 Support?
Start your 14-day free trial and see how Bird can transform your fulfillment.
Start Free Trial