Real help when pickup and delivery can't wait
A slot picker that won't show on a Friday night can't wait until Monday. Chat with Bird's team from inside the app or email them, any time of day, on every paid plan. Help with setup issues is free.
Included on every paid plan. All paid plans include a 14-day free trial.
Bird support
Online now
The slot picker isn't showing on my cart page.
Happy to help! Could you share your collaborator request code so we can take a look?
Reach us
In-app chat
The fastest way
support@birdchime.com
Help center
Step-by-step guides
1:1 onboarding
On higher plans
24/7 on every paid plan
What support does Bird offer?
Bird Pickup & Delivery, the Shopify app by BirdChime, includes live chat and email support on every plan, available 24/7 on paid plans. Higher plans add priority support and 1:1 onboarding. Setup assistance is free when something isn't working, and the help center has step-by-step guides.
- Channels
- In-app chat, the fastest way, and email at support@birdchime.com
- Hours
- 24/7 on every paid plan
- Priority support
- From Growth
- 1:1 onboarding
- On Scale
- Setup issues
- Help is free on any plan
- Price
- Paid plans from $19.99 a month, with a 14-day free trial
How do I reach Bird's support team?
From inside the app, or by email.
- In-app chat
Open the chat bubble in Bird. It's the fastest way to reach the team.
- Email
Write to support@birdchime.com.
- Help center
Step-by-step guides for setting up and troubleshooting Bird, at help.birdchime.com.
What support comes with each plan?
Live chat and email on every plan. More on the plans above.
- Live chat and email
On every plan.
- 24/7 availability
On every paid plan, so you can reach someone outside office hours.
- Priority supportGrowth & up
Added on higher plans.
- 1:1 onboardingScale only
Personal onboarding from the team.
What can support help me with?
You set Bird up yourself. When something isn't working, the team steps in.
The slot picker not appearing, or slots not working the way you need. This help is free.
If the widget clashes with your theme's cart drawer, support finds the CSS conflict and fixes it.
- Checkout errors
If an error like "Available shipping methods have been updated" stays after checking your settings, support finds the conflicting configuration.
For example, hiding the pickup address on the Thank You page, or sharing the confirmation email snippet for stores that keep Bird data in metafields.
How does support look at my store safely?
Through Shopify's own collaborator access, which you control.
- Collaborator request code
A 4-digit code from your Shopify settings, under Users and permissions, then Collaborators.
- Your permissions
You set exactly what the team can access.
- Revocable
Codes expire automatically, and you can remove access at any time.
Help center or support team?
Use the guides to set things up. Ask the team when something isn't working.
| Capability | Help center | Support team |
|---|---|---|
| How | Help centerStep-by-step guides at help.birdchime.com | Support teamIn-app chat or support@birdchime.com |
| When | Help centerAny time | Support team24/7 on every paid plan |
| Best for | Help centerSetting up and changing your settings | Support teamSetup issues, theme conflicts and checkout errors |
| Store access | Help centerNot needed | Support teamOnly through a collaborator request code you control |
How do I get help with my setup?
Open the chat bubble in Bird or email support@birdchime.com. If the team needs to look at your store, they'll ask for your Shopify collaborator request code.
FAQ
What else do merchants ask about support?
Is Bird's support available 24/7?
Yes, on every paid plan. Live chat and email are included on every plan.
What's the fastest way to reach support?
The in-app chat. You can also email support@birdchime.com.
Is setup help free?
Yes. If the slot picker isn't appearing or slots aren't working the way you need, the team helps for free through the in-app chat or email.
Will Bird set the app up for me?
You set up Bird yourself, with the help center's guides. If something isn't working, support helps you fix it. Personal onboarding is included on Scale.
Can support fix a clash between the widget and my theme's cart drawer?
Yes. Contact support by chat or email and the team finds the CSS conflict in your theme and fixes it. If you're comfortable with CSS, you can also try Bird's Advanced styling setting yourself.
Why does support ask for a collaborator request code?
It lets the team request access to your store to troubleshoot. You choose the permissions, codes expire automatically, and you can remove access at any time.
What's the difference between support on each plan?
Live chat and email are on every plan, with 24/7 availability on every paid plan. Priority support starts on Growth, and 1:1 onboarding is on Scale.
How much does it cost?
Support is included in your plan. Paid plans start at $19.99 a month, with a 14-day free trial.
Terms on this page
- In-app chat
- The chat bubble inside Bird, the fastest way to reach support.
- Priority support
- A support level added on higher plans.
- 1:1 onboarding
- Personal onboarding from the Bird team.
- Collaborator request code
- A 4-digit Shopify code that lets you grant controlled store access.
Related features
- Date & Time PickerCustomers choose a pickup or delivery date and time, and only see the ones you can actually fill.
- Widget CustomizationChange the colors, fonts, wording and placement until the widget looks like part of your store.
- Click and CollectShoppers buy online and pick a collection time, so orders are packed and waiting when they walk in.
- Delivery ZonesDecide where you deliver by postal code, radius or driving distance from your store.
- Intelligent Rate ConfigurationsCharge by order value, weight, date, time slot or rush, with no separate shipping-rates app.
- Multi-location SupportRun every store or kitchen from one dashboard, each with its own hours, slots and rates.
Industry guides: florists, bakeries and grocery stores.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Someone on the other end, any time.
Try Bird free for 14 days. Set it up, and if anything gets stuck, open the chat and ask.