Still getting "when is my order" messages right after checkout?
Confirm the pickup or delivery date right after checkout
Show your customers the pickup or delivery date, time, and method they picked on the Thank You page, so they do not need to message you to ask.
Order #1072 confirmed
Thank you, Ava!
Your selected date and time
Pickup
Friday, October 23
10:00 AM - 11:00 AM
Main Street Bakery, 12 Main StOpen in Google Maps
Order status page
Pickup security code
A3B7C9D2
Show this code when you collect your order.
What changes when confirmation pages show the selected date and time?
Customers see their schedule right after paying
The method, date, and time they picked are visible right after payment, so they do not need to contact your team for basics.
Fewer misunderstandings across pages and emails
Show the same details on Thank You, Order Status, accounts, and confirmation email so the customer sees one consistent schedule.
Pickup and rescheduling stay clear
You can show pickup security codes and let customers edit date and time within your rules.
What is the Bird order confirmation block?
In Bird Pickup & Delivery, the Shopify app by BirdChime, the Bird Order Details block shows your customer's pickup or delivery method, date, time slot, and order note on Shopify's Thank You and Order Status pages. Pickup orders also show your store address with a Google Maps link.
| Pages | Show it on the Thank You page, Order Status page, and customer accounts |
|---|---|
| Pickup code | Show the security code and QR code on the Order Status page, when enabled |
| Customer edits | Show an Edit link so customers can change the date or time |
| Price | From $19.99 a month, billed through Shopify, with a 14-day free trial. Compare plans |
| Used by | 7,000+ Shopify stores in 60+ countries |
Everything you can set
What do customers see after checkout?
Your customers see the choices they made in the Bird widget, in a block headed "Your selected date and time".
What do customers see after checkout?
Your customers see the choices they made in the Bird widget, in a block headed "Your selected date and time".
| You can | What happens | For example |
|---|---|---|
| Method | Pickup, Local Delivery or Shipping. | Example: A customer immediately sees that this order is marked as Local Delivery, not pickup. |
| Date and time slot | The day and slot your customers picked in the cart. | Example: The block shows Friday, 18 Dec, 3:00 PM to 4:00 PM exactly as selected in the widget. |
| Order note | Shown if your customer left one. | Example: A note like "Ring side gate" appears in the same confirmation block for staff context. |
| Pickup location | On pickup orders, show your store name and address with a Google Maps link. Prefer not to show it? Support can hide it for your store. | Example: A pickup order shows Main Street Store with a map link, so the customer can open directions in one tap. |
Where does the confirmation appear?
Show it on every page your customers check after buying, and in the email.
Where does the confirmation appear?
Show it on every page your customers check after buying, and in the email.
| You can | What happens | For example |
|---|---|---|
| Thank You page | Shown straight after payment. It needs its own block. | Example: Right after checkout, the customer sees method, date, and time before leaving the page. |
| Order Status page | Where your customers come back to check their order. It also needs its own block. | Example: The next day, the same customer reopens Order Status and sees the same scheduled slot details. |
| Customer accounts | Add the same Bird Order Details block to the customer accounts order page. | Example: A logged-in customer checks past orders and still sees the selected pickup date on each order page. |
| Confirmation email | Copy Bird's ready-made code from the help center and paste it into Shopify's order confirmation email to add method, date, and time. You can remove Shopify's own estimated delivery line so the two dates do not disagree. | Example: Your email shows Delivery on Tuesday at 10:00 AM to 12:00 PM and avoids a conflicting estimated date line. |
Can the Order Status page show a pickup code?
Yes, when pickup security codes are on.
Can the Order Status page show a pickup code?
Yes, when pickup security codes are on.
| You can | What happens | For example |
|---|---|---|
| Code and QR | Each pickup order gets a unique 8-character code and a QR code, shown on the Order Status page. | Example: Order #2451 shows code A7K9P2QX and its matching QR for quick counter checks. |
| In the email too | The code is also sent in the Ready for Pickup email. | Example: When staff marks Ready, the pickup email includes the same 8-character code for the customer. |
| At the counter | Staff enter the code on the order in Bird to confirm the right person is collecting. | Example: A customer reads the code from their phone and staff confirms it before handing over the order. |
Can customers change the date from the confirmation?
Yes, with an Edit link on the block.
Can customers change the date from the confirmation?
Yes, with an Edit link on the block.
| You can | What happens | For example |
|---|---|---|
| Edit link | Your customers can pick a new date, and a time slot if the day has more than one, from dates still open. | Example: A customer moves pickup from Thursday to Friday and chooses a new 4:00 PM slot from open times. |
| Your rules apply | Lead time, blockout dates, and slot availability work the same as at checkout. Only the date and time can change, not the method or location. | Example: A customer can shift from 2:00 PM to 4:00 PM, but cannot switch from pickup to delivery. |
| Cut-off | Editing stops on the scheduled day, and once the date is inside your lead time. | Example: With a 24-hour lead time, a next-day order cannot be edited late that evening. |
| After an edit | The order updates in Bird and Shopify, its tags change to the new date, and staff get the new order email again for pickup and local delivery. | Example: After moving an order to Sunday, the date tag updates and the team gets a fresh new-order email. |
Can I change the wording?
Yes. You can edit the heading and every row label.
Can I change the wording?
Yes. You can edit the heading and every row label.
| You can | What happens | For example |
|---|---|---|
| Labels | Rewrite the heading and labels in Text and languages, under Order status page, for each language you sell in. | Example: Change "Your selected date and time" to your brand wording in English and French storefronts. |
| Error message | Change the message customers see when they try to edit too late. | Example: Late edit attempts show your own message explaining that the order is now inside preparation time. |
| Email format | In the code you paste into the confirmation email, translate the method and day names and choose the date format. | Example: Your confirmation email uses local day names and a DD/MM/YYYY date style for UK customers. |
Thank You page or Order Status page?
Add the block to both.
| Capability | Thank You page | Order Status page |
|---|---|---|
| Method, date, time, note | Thank You pageYes | Order Status pageYes |
| Pickup address and map link | Thank You pageFor pickup orders | Order Status pageFor pickup orders |
| Pickup security code and QR | Thank You pageNo | Order Status pagePickup orders, if enabled |
| Edit link | Thank You pageIf enabled | Order Status pageIf enabled |
How do I add the date to the Thank You page?
On Bird's Home screen, open Widget & extension status and click Customize next to the Thank you widget, then add the Bird Order Details block. Repeat for the Order status widget. The guides also cover customer accounts and the confirmation email.
FAQ
What else do merchants ask about order confirmation?
How do I show the delivery date on the Shopify Thank You page?
Add the Bird Order Details block in Shopify's checkout editor, opened from Bird's Widget & extension status card. It shows the method, date, time slot, and order note your customer picked.
Does adding it to the Thank You page add it to the Order Status page?
No. Each page has its own block, so add it to both.
Can the date and time go in the order confirmation email?
Yes. Bird's help center has a short piece of code you copy into Shopify's order confirmation email. It adds the method, date, and time your customer picked.
Can customers see their pickup or delivery date in their account?
Yes. Add the Bird Order Details block to the customer accounts order page as well.
Is showing the date the same as letting customers change it?
No. The Bird Order Details block shows the method, date, and time your customer picked. Letting customers change the date or time is a separate setting, Allow users to edit date and time. Without it, the block has no Edit link.
Can customers reschedule from the Thank You page?
Yes. Turn on date and time editing and an Edit link appears on both pages. Your lead time, blockout dates, and slot limits still apply.
Why isn't the block showing on my test order?
It only shows on orders where your customer picked a method in the Bird widget. Place a test order that goes through the widget and check the block is added to that page.
Do I need a developer?
No. For the Thank You, Order Status and account pages you add a block in Shopify's editor. For the confirmation email you copy and paste a short piece of code from the help center.
How much does it cost to show the delivery date on the Thank You page?
Paid plans start at $19.99 a month, billed through Shopify, with a 14-day free trial and 10% off annual billing. The pricing page shows what each plan includes.
Terms on this page
- Bird Order Details
- The block you add to Shopify pages to show what your customer picked in Bird after checkout.
- Order Status page
- Shopify's page where your customers check an order after buying.
- Pickup security code
- A unique 8-character code and QR code staff check at pickup.
- Checkout editor
- Shopify's editor where you add the block to each page.
Related features
Industry guides: florists, bakeries and restaurants.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Fewer "when is my order?" messages.
Try Bird free for 14 days. Add the block to your Thank You page, place a test order, and see the date confirmed.