Let customers reschedule their own pickup or delivery
Customers move their order to another date or slot from the thank you and order status pages, so they don't have to call you. Your lead time, blockout dates and slot caps still apply.
Available on the Scale plan and up. All paid plans include a 14-day free trial.
Order status page
Your selected date and time
- Method
- Pickup
- Date
- Friday, Oct 23
- Time
- 2:00 PM - 3:00 PM
- Location
- Main Street
Edit
Pick a new date
Only dates still open for this order
Submit
What is customer rescheduling in Bird?
In Bird Pickup & Delivery, the Shopify app by BirdChime, customer rescheduling adds an Edit link to the order details customers see after checkout. They pick a new date and time slot from the dates still open to them, and the order updates in Bird and Shopify. Staff can also edit any order.
- Where customers edit
- Thank You page and Order Status page, in the Bird Order Details block
- What can change
- Date and time slot only, not the method or location
- When it stops
- On the scheduled day, or once the date is inside your lead time
- Staff edits
- Method, location, date and time, from Bird or Shopify admin
- Plan
- Customer editing on Scale; staff editing on every paid plan
- Price
- Paid plans from $19.99 a month, with a 14-day free trial
How do customers change their date or time?
They click Edit on their order details, pick a new date and slot, and click Submit.
It appears on the Bird Order Details block on both the Thank You page and the Order Status page.
Clicking Edit opens a calendar with only the dates still available for that order.
Customers pick a new date, pick a slot if the day has more than one, and click Submit.
What does rescheduling look like for real customers?
Three customers, one store with a 2-day lead time.
- Pickup due next week
The customer clicks Edit, picks Saturday and a 10:00 AM slot, and submits. The order moves, its tags update, and your staff get the New order notification email again with the new details, if the location has staff recipients.
- Order due tomorrow
Tomorrow is inside the 2-day lead time, so Edit shows your error message instead of dates. The customer contacts you and staff move the order.
- Pickup to delivery
Customers can't switch the method themselves. Staff change it from the order line in Bird, and can email the customer about it.
Can customers pick any date they like?
No. The edit calendar follows the same rules as the widget at checkout.
- Lead time
Dates inside your preparation time stay closed, exactly as they do at checkout.
Holidays and closed dates you've blocked can't be picked.
Slot availability applies, so a slot that's full isn't offered.
- Same method and store
Customers can't switch between pickup and delivery or move to another location.
- Cut-off for edits
Edit stops on the scheduled day and once the date is inside your lead time, for example an order due tomorrow with a 2-day lead time.
What happens after a customer reschedules?
The order updates everywhere, and your team hears about it.
- Bird and Shopify
The new date and time replace the old ones on the order in both.
The order's Bird tags update to the new date.
- A record of the change
A Customer Updated Date/Time At entry is added to the order's Additional details in Shopify.
For pickup and local delivery, staff get the New order notification email again, if the location has staff recipients set up.
Can my staff change an order's date for a customer?
Yes. Staff can change the method, location, date and time of any order.
Click the date on the order line, or the pencil icon on an order with no date yet.
- From Shopify admin
Use More actions > Bird: Order Details, or Edit on the Bird Order Details block on the order page.
- Tell the customer
Tick Send notification to customer in Bird, or Notify customer in Shopify admin to send an Order Edited email.
With Notify customer checked, the Order Edited message can also go out by text, for stores in the US, UK, Canada and Sweden.
- Kept in sync
Changes made in Bird show on the Shopify order in near real time.
Can I change what customers see?
Yes. The heading, labels and error message are all editable.
Rename "Your selected date and time" and each row label in Text and languages, for each language you sell in.
- Clock and date format
Set a 12-hour or 24-hour clock and the date format for each language, so the new date reads the way customers expect.
- The error message
Write your own message for customers who try to edit too late, in the Thank you page slots not available error field.
- Hide the pickup address
Ask Bird support through the in-app chat to hide the pickup location on these pages.
Does it work with subscriptions and my other tools?
Yes. Renewal dates can move on their own, and stale cart selections can expire.
- Subscription renewalsGrowth & up
Shopify Flow's Increment delivery date action moves each renewal order's date forward by your delivery interval.
On Scale, connect them directly in Bird instead of building a workflow.
- Before checkout
Enable selections expiry so a customer who waits too long in checkout has to pick a fresh date and time.
- Customer accounts
Add the Bird Order Details block to the customer accounts page so customers see their date and time there too.
What can customers change, and what can staff change?
Customers move the date and slot. Staff can change everything.
| Capability | Customer | Your staff |
|---|---|---|
| Can change | CustomerDate and time slot | Your staffMethod, location, date and time |
| Where | CustomerEdit link on the Thank You and Order Status pages | Your staffBird's Orders page, or Bird: Order Details in Shopify admin |
| Who's told | CustomerStaff get the New order email again | Your staffThe customer, if you tick Notify customer |
| On the order | CustomerNew date in Bird and Shopify, tags updated, change time recorded | Your staffNew details in Bird and Shopify |
| Plan | CustomerScale | Your staffEvery paid plan |
How do I turn on customer rescheduling?
Add the Bird Order Details block to your Thank You and Order Status pages, then check Allow users to edit date and time in Bird's order settings. The guides walk through both.
FAQ
What else do merchants ask about rescheduling?
How can I let customers change their delivery date without calling the store?
Turn on date/time editing in Bird. Customers then see an Edit link on their Thank You and Order Status pages, pick a new date and slot from the ones still open, and submit. It's on Scale.
Can customers reschedule on the day of their order?
Not through the Edit link. It stops working on the scheduled day and once the date is inside your lead time, and customers see your error message instead. Staff can still change the order from Bird or Shopify admin.
Can customers switch from pickup to delivery?
Customers can only change the date and time. Your staff can change the method and location from Bird's Orders page or from Shopify admin.
Will I know when a customer moves their order?
For pickup and local delivery orders, staff get the New order notification email again with the new details, if the location has staff recipients. The order also records when the customer made the change.
Can customers book a date I've blocked or a full slot?
The edit calendar follows the same lead time, blockout dates and slot availability as the widget at checkout, so blocked dates and slots that aren't available can't be picked.
Does it work for Shopify stores outside the US?
You can rewrite the heading, row labels and error message for each language you sell in, and set a 12-hour or 24-hour clock and date format for each. If staff notify a customer about a change, the Order Edited text works for stores in the US, UK, Canada and Sweden.
Do I need a developer to set it up?
You add the Bird Order Details block in Shopify's checkout editor, opened from Bird's home page, and tick one setting in Bird. The help center guide shows each step.
Which plan do I need?
Customers editing their own date and time needs Scale, and it switches off if you move to a lower plan. Staff editing orders from Bird or Shopify admin is on every paid plan.
How much does it cost?
Paid plans start at $19.99 a month, and customer rescheduling is on Scale. Plans are priced in US dollars and billed through Shopify. All paid plans include a 14-day free trial, and annual billing is 10% off.
Terms on this page
- Bird Order Details block
- The app block on the Thank You and Order Status pages that shows the customer's method, date and time.
- Date/time editing
- The setting that adds the Edit link for customers: Allow users to edit date and time.
- Lead time
- Your preparation time. Dates inside it can't be picked at checkout or when editing.
- Order Edited email
- The email Shopify admin sends when staff tick Notify customer after changing an order.
- Selections expiry
- A setting that makes customers re-pick their date and time if they take too long to check out.
Related features
- Thank-You Page ConfirmationThe thank-you page repeats the pickup or delivery date, time and place, so nobody has to email to check.
- Streamlined Order FlowSee today's pickups and deliveries at a glance, then filter by date, method or location.
- Blockout Dates & Preparation TimesClose off holidays and stock days, and set the prep time and cut-off each order needs.
- Delivery Time SlotsOffer delivery windows that fit your day, so customers know when to be home.
- Email NotificationsBranded emails confirm the date and time, then keep customers posted as the order moves.
- Shopify Flow IntegrationStart Shopify Flow automations when an order is scheduled for pickup or delivery.
Industry guides: bakeries, florists and meal kit services.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Fewer "can I change my day?" calls.
Try Bird free for 14 days. Turn on editing, place a test order and move it yourself before you pay.