Take only as many orders as you can handle
Set a maximum for each day, each time slot, or both. When one fills up, customers simply can't pick it, so a busy Saturday never turns into a promise you can't keep.
Available on the Growth plan and up. All paid plans include a 14-day free trial.
Configure availability
Store pickup · Main Street
Max orders per day
20
Time slots · Max orders
In the cart
Pickup time
Tuesday, Oct 13
2:00 PM reached its cap of 5, so customers don't see it.
What are order limits in Bird?
In Bird Pickup & Delivery, the Shopify app by BirdChime, order limits cap how many orders customers can book for a day or a time slot, for each location and method. Whichever limit is reached first applies: a full slot hides even if the day has room, and a full day closes every remaining slot.
- What you cap
- Orders per day, per time slot, or both
- Where
- Pickup and delivery at each location, and shipping
- When full
- The slot disappears; when every slot is full, the date greys out
- By weekday
- A different daily cap for each weekday if you like
- Plan
- Growth and up
- Price
- Paid plans from $19.99 a month, with a 14-day free trial
What can I limit?
The number of orders a day can take, the number each time slot can take, or both.
- Per dayGrowth & up
Max orders per day caps orders across every slot that day. Leave it blank for no limit.
- Per time slotGrowth & up
Give each slot its own Max orders, such as 5 for a busy afternoon slot. Blank means unlimited.
- By weekday
With availability customized by day, the field reads Max orders on Saturday, Max orders on Sunday and so on, each with its own number.
- Every method
Pickup and local delivery have their own limits at each location, and shipping has its own too.
What does a capped day look like?
The help center's own example: 20 orders a day, and a 2:00 PM slot capped at 5.
- The 2:00 PM slot fills
After 5 orders for 2:00 PM, that slot hides. Customers can still pick the other slots that day.
- The day fills
Once 20 orders are booked for Monday, every remaining Monday slot becomes unavailable, even ones under their own cap.
- Every slot fills
When all slots on a date have reached their limits, the whole date is greyed out in the calendar.
What do customers see when a slot is full?
They don't see it at all, so there's nothing to book by mistake.
- Hidden slots
A full slot disappears from the widget, while other slots that day stay visible.
A full day, or a day with every slot full, can't be picked in the calendar.
Staff scheduling an order in Shopify POS can't book a time slot that's already full.
- Rescheduling tooScale only
Customers moving their own order can't pick a slot that isn't available either.
Can each store have its own limits?
Yes. Limits are set in each location's pickup and delivery availability.
Each location's pickup and delivery settings carry their own daily and slot caps, so a small shop and a busy main store can differ.
- Shipping
Shipping caps are set once, in Bird's Shipping availability settings.
What else helps on busy days?
Pair limits with lead times, blockout dates and pricing for your busiest slots.
- Preparation timeGrowth & up
Give slower products a longer lead time so they can't be booked too soon.
Close dates or afternoons entirely when you need a break.
- Busy-slot pricingGrowth & up
Charge more for popular slots with time-based rates.
Nudge customers toward quieter slots with a discount.
Daily limit or time slot limit: which do I need?
Use a daily limit for total workload, slot limits for how many people arrive at once, or both.
| Capability | Daily limit | Time slot limit |
|---|---|---|
| Caps | Daily limitOrders across every slot that day | Time slot limitOrders in one slot |
| When reached | Daily limitEvery remaining slot that day closes | Time slot limitThat slot hides; other slots stay open |
| Field | Daily limitMax orders per day (or Max orders on Monday) | Time slot limitMax orders, next to each slot |
| No limit | Daily limitLeave blank | Time slot limitLeave blank |
How do I set order limits?
Open the location's pickup or delivery settings in Bird, or the Shipping settings, and enter Max orders per day and Max orders for each slot in the availability section. The guides cover each method.
FAQ
What else do merchants ask about order limits?
How do I stop too many customers booking the same pickup time on Shopify?
Set Max orders on each time slot in Bird. When a slot reaches its limit, it disappears from the widget and customers pick another one. Order limits are on Growth and up.
What happens when a slot reaches its limit?
That slot disappears from the widget and the other slots that day stay visible. When every slot on a date is full, the date is greyed out.
If the day is full, can customers still book a slot that has room?
No. Whichever limit is reached first applies, so a full day blocks all its remaining slots even if each has room on its own.
Can I set a bigger limit for Saturdays?
Yes. Customize availability by day and each weekday gets its own Max orders field, such as Max orders on Saturday.
Is this the same as my plan's monthly order limit?
No. Order limits here cap bookings per day or slot. Your plan also has a monthly allowance of Bird-scheduled orders, and reaching it doesn't stop checkout, but scheduled dates won't be recorded until you upgrade or turn on per-order billing.
What counts toward my plan's monthly order limit?
An order counts when Bird is used to schedule it: the cart widget, the Bird tile in Shopify POS, or a draft order in the Bird app. Cancelled and refunded orders still count. Orders through express checkouts that skip the cart page don't.
Does it work for Shopify stores outside the US?
Limits are numbers you set per location, method, day and slot, so they work the same way for every store. Slots read in the 12-hour or 24-hour clock you set for each language.
Do I need a developer?
You set limits yourself in Bird's availability settings by typing a number into each field. Leave a field blank for no limit.
Which plan do I need?
Order limits per day and per time slot are on Growth and up.
How much does it cost?
Paid plans start at $19.99 a month, and order limits are on Growth and up. Plans are priced in US dollars and billed through Shopify. All paid plans include a 14-day free trial, and annual billing is 10% off.
Terms on this page
- Daily limit
- The most orders customers can book for one day, across all slots.
- Time slot limit
- The most orders customers can book for one time slot.
- Max orders
- The field where you enter a slot's cap. Blank means unlimited.
- Monthly order limit
- Your plan's monthly allowance of Bird-scheduled orders. Separate from capacity caps.
Related features
- Delivery Time SlotsOffer delivery windows that fit your day, so customers know when to be home.
- Date & Time PickerCustomers choose a pickup or delivery date and time, and only see the ones you can actually fill.
- Blockout Dates & Preparation TimesClose off holidays and stock days, and set the prep time and cut-off each order needs.
- Product-specific SchedulingGive a product its own lead time and available days. The custom cake can need three days while the cupcakes ship tomorrow.
- POS IntegrationPickup and delivery details carry into Shopify POS, so the counter sees the same order the website took.
- Intelligent Rate ConfigurationsCharge by order value, weight, date, time slot or rush, with no separate shipping-rates app.
Industry guides: bakeries, restaurants and florists.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Busy, not overbooked.
Try order limits free for 14 days. Cap one slot, place a few test orders and watch it close in the widget preview before you pay.