Schedule pickup and delivery orders in Shopify POS
Staff pick the method, location, date and time for in-store orders with a Bird tile in Shopify POS, then manage every scheduled order from a second tile. Your Bird rates load at the register.
Included on every paid plan. All paid plans include a 14-day free trial.
Shopify POS
Bird: Order Details
Location
Date
Start Time
End Time
Bird: View Orders
Sat, Oct 17 · 11:00 AM - 12:00 PM
Sat, Oct 17 · 2:00 PM - 3:00 PM
What is Bird's Shopify POS integration?
Bird Pickup & Delivery, the Shopify app by BirdChime, adds two tiles to Shopify POS. Bird: Order Details schedules a new in-store order for store pickup, local delivery or shipping, with a date and time. Bird: View Orders lists every scheduled order, so staff can filter, edit and mark orders ready from the counter.
- Zone check
- None in POS: staff choose the fulfillment location for delivery orders
- Methods
- Store pickup, local delivery and shipping
- Shopify POS plan
- Order Details and rates need POS Pro; View Orders also works on POS Lite
- Bird plan
- Included on every paid plan
- Order count
- Counts toward your monthly limit once a method is selected; a date or time isn't required
- Price
- Paid plans from $19.99 a month, with a 14-day free trial
How do staff schedule an order in POS?
They open Bird: Order Details, pick the method, location, date and time, and save.
- Method
Shipping, Delivery or Pick Up. Shipping also needs Shopify's own Ship all items tile.
Choose the fulfillment location. It's required for delivery and pickup orders.
Pick the date, a start time and an end time, which together make a time range.
POS checks slot capacity, so staff can't book a time slot that's already full.
- Kept in sync
Details created or changed in POS show in Shopify admin straight away, and the other way round.
What does a POS order look like?
A walk-in customer orders for Saturday pickup, using the steps the help center describes.
- At the counter
Staff open Bird: Order Details, choose Pick Up, the Main Street location, Saturday and 11:00 AM to 12:00 PM, then save.
- Paying
With POS Pro, the matching Bird pickup rate loads through the Ship all items tile. Staff can add a custom rate if none fits.
- On Saturday
Staff open the order in Bird: View Orders and tap Mark as Ready for Pickup. The customer gets the notification you've set up.
- A full slot
If 11:00 AM was already full, POS wouldn't let staff book it.
How do staff manage scheduled orders in POS?
With the Bird: View Orders tile, which works on both POS Lite and POS Pro.
- Your store first
The list is filtered to the current POS location by default. Change the filter to see other stores.
- Filters
Filter by date, location, method and status (Pending, Ready, Dispatched, Fulfilled, Archived), and show draft orders.
- Sorting
Sort by when the order was created or by its scheduled delivery date.
- Order details
See the order number, customer, scheduled date and time, method, location, delivery notes and status.
- Edits
Change the method, location, date, start and end time, or delivery note. Changes show in POS and Shopify at once.
Can staff mark orders ready from POS?
Yes. They open the order in Bird: View Orders and tap Mark as Ready for Pickup.
- Status buttons
Mark as Ready for Pickup, Mark as Dispatched or Mark as Complete.
- Updated everywhere
The new status shows in POS and Shopify admin straight away.
- One message per update
Use Bird's status buttons, not Shopify's own Fulfill button, or the customer gets Shopify's email on top of Bird's.
Marking a status sends the customer notification you've set up, such as Ready for Pickup.
On paid plans, stores in the US, UK, Canada and Sweden can send these updates by text, charged per message.
Can I charge pickup and delivery rates at the register?
Yes, with POS Pro and Shopify's Ship all items tile. Your Bird rates load for the method staff scheduled; shipping rates also need a shipping address.
Rates that match the method chosen in Bird: Order Details appear when staff use the Ship all items tile.
- Either rates engine
Rates appear with Bird Rates or Bird Rates with CCS. CCS needs to be on your Shopify plan.
- Custom rate
If a rate doesn't appear, staff tap Add custom rate and enter a name and amount, for walk-ins or one-off orders.
- Shipping address
The order needs a shipping address for shipping rates to appear.
Do POS receipts show the date and time?
They can. Bird's code adds the delivery details to Shopify's POS receipt email.
- On the receipt
The delivery method, date, time and day, plus the pickup location for pickup orders.
- Date format
DD.MM.YYYY by default, or DD-MM-YYYY, MM-DD-YYYY or YYYY-MM-DD.
- Either widget
It works with the current or legacy Bird widget.
What should I know before using POS?
The help center lists a few limits to plan around.
Delivery orders scheduled in POS have no postal code or distance check. Staff choosing the location is the only check.
- POS Pro
Bird: Order Details and rates need POS Pro. Shopify Plus stores get POS Pro by default, for up to 20 POS locations.
- Order count
A POS order counts toward your plan's monthly limit as soon as a method is selected in the Bird tile.
Does it work with my other tools?
Yes. POS sits alongside draft orders, the Shopify order page and your online store.
Phone and custom orders are created as draft orders from Bird's Orders page, with a method, location, date and time slot.
- The Shopify order page
Mark orders ready or dispatched from the Shopify order with Bird: Order Status, on a computer or in the Shopify mobile app.
Online customers pick their own method, date and time in the Bird widget on the cart page.
Our longer guide to using Bird with Shopify POS.
What does each POS tile do, and what are its limits?
The short version, for quick reference.
| Capability | What it does | Limits |
|---|---|---|
| Bird: Order Details | What it doesSchedules pickup, delivery or shipping with a date and time | LimitsNeeds POS Pro |
| Bird: View Orders | What it doesFilters, edits and marks scheduled orders | LimitsWorks on POS Lite and POS Pro |
| Rates at the register | What it doesLoads your Bird rates for the scheduled method | LimitsNeeds POS Pro and the Ship all items tile |
| Delivery orders | What it doesStaff choose the fulfillment location | LimitsNo postal code or distance check |
| Slot capacity | What it doesFull time slots can't be booked | LimitsOrder limits need Growth and up |
| Receipts | What it doesMethod, date and time on POS receipt emails | LimitsAdded with Bird's code in Shopify's receipt template |
How do I add Bird to Shopify POS?
Add the Bird: Order Details and Bird: View Orders tiles from Add Tile in Shopify POS. The help center has a guide for each part.
FAQ
What else do merchants ask about Shopify POS?
Does it work on Shopify POS Lite?
Partly. Bird: View Orders works on POS Lite and POS Pro. Bird: Order Details, for scheduling new orders, and rates in POS need POS Pro.
Does Shopify Plus include POS Pro?
Yes. Shopify Plus stores get POS Pro by default, for up to 20 POS locations.
Do POS orders count toward my plan's order limit?
Yes. A POS order counts as soon as a fulfillment method is selected in the Bird tile, the same as a storefront order. Choosing the method is what counts; a date or time isn't required.
Does POS check my delivery zones?
No. Scheduling a delivery order in POS has no postal code, radius or driving distance check. Staff choosing the location is the only check, so they need to pick the right one for the customer's address.
Can staff double-book a time slot in POS?
No. POS checks slot capacity, so staff can't schedule an order into a time slot that's already full.
What is the difference between POS orders and draft orders?
POS scheduling happens on the sales floor with a POS tile. Draft orders are created from the Orders page in the Bird app, with no POS involved. A draft order counts toward your limit once Bird details are added and the order is finalized in Shopify.
Can POS receipts show the delivery date?
Yes. Bird's code adds the method, date, time and day to Shopify's POS receipt email. It works with the current and legacy Bird widget.
Do I need a developer?
Adding the two tiles is done in Shopify POS. Showing the date on POS receipt emails means pasting Bird's code into Shopify's receipt template.
Does it work for Shopify stores outside the US?
The POS tiles are on every paid plan. Text updates work for stores in the US, UK, Canada and Sweden, and receipt dates can use DD.MM.YYYY, DD-MM-YYYY, MM-DD-YYYY or YYYY-MM-DD.
Can my staff manage scheduled pickup orders in Shopify POS?
Yes. The Bird: View Orders tile lists scheduled orders, filtered to the current POS location by default. Staff see each order's date, time, method, location and delivery notes, can edit those details, and can mark the order ready.
Does it work with more than one store location?
Yes. Staff choose the fulfillment location when they schedule an order, and View Orders shows the current POS location's orders by default, with a filter to see other stores.
Which plan do I need for Shopify POS?
Every paid plan includes the POS integration and POS receipt dates. Order limits, which protect full slots, need Growth and up.
How much does it cost?
It is included on every paid plan, from $19.99 a month. Plans are priced in US dollars and billed through Shopify. All paid plans include a 14-day free trial, and annual billing is 10% off.
Terms on this page
- POS Pro
- Shopify's POS subscription that Bird: Order Details and in-POS rates need. Shopify Plus includes it for up to 20 POS locations.
- POS Lite
- Shopify's basic POS. Bird: View Orders works on it; Bird: Order Details doesn't.
- Ship all items tile
- Shopify's own POS tile that loads shipping, delivery and pickup rates at checkout. It needs POS Pro.
- Bird: Order Details
- The Bird POS tile for scheduling a new order's method, location, date and time.
- Bird: View Orders
- The Bird POS tile for viewing, filtering, editing and updating scheduled orders.
Related features
- Click and CollectShoppers buy online and pick a collection time, so orders are packed and waiting when they walk in.
- Date & Time PickerCustomers choose a pickup or delivery date and time, and only see the ones you can actually fill.
- Draft Order SupportTurn phone and custom orders into scheduled pickups or deliveries from a draft order.
- Intelligent Rate ConfigurationsCharge by order value, weight, date, time slot or rush, with no separate shipping-rates app.
- Email NotificationsBranded emails confirm the date and time, then keep customers posted as the order moves.
- Order LimitsCap how many pickup, delivery and shipping orders you take in a day, so a busy week doesn't swamp the team.
Industry guides: bakeries, florists and cafes & coffee shops.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Take scheduled orders at the counter too.
Try the POS tiles free for 14 days on any paid plan. Add both tiles, schedule a test pickup and mark it ready before you pay.