Hand your scheduled deliveries to a courier, or to your own drivers
Customers pick a delivery date and time in Bird. Mark the order dispatched and it goes to your courier with that window, or into your route app for your own drivers, with tracking back on the order.
Included on every paid plan. All paid plans include a 14-day free trial.
Integrations
Last-mile couriers
Your own drivers
#1048
Dispatched- Method
- Local Delivery
- Date
- Wed, Oct 14
- Window
- 2:00 PM - 4:00 PM
- Courier
- Uber Direct
Delivery sent to Uber Direct
Tracking link saved on the order
What is last-mile delivery in Bird?
In Bird Pickup & Delivery, the Shopify app by BirdChime, last-mile integrations pass scheduled delivery orders to a courier network or to your own drivers' software. Couriers collect inside the window the customer picked, and can quote their live price at checkout. Tracking links come back onto the order.
- Couriers
- Uber Direct, Stuart, Jitsu, UniHop and Eva, each with your own account
- Your own drivers
- Detrack, Shipday, EasyRoutes and LionWheel
- When orders go out
- When you mark them Dispatched in Bird, not when they're placed
- Live courier rates
- Uber Direct, Stuart, Jitsu and Eva, through Shopify's carrier-calculated shipping
- Plan
- Included on every paid plan; courier and app accounts are billed by them
- Price
- Paid plans from $19.99 a month, with a 14-day free trial
Which couriers can I send orders to?
Five courier networks, each in its own countries, connected with your own account.
- Uber Direct
Australia, Canada, France, New Zealand, the UK and the US.
France, the UK and Poland, priced in EUR, GBP or PLN.
Same-day delivery in the US, priced in USD.
The US and parts of Canada, with a Special handling style for catering, florals and fragile goods, a vehicle size, and an optional flat driver tip.
Canada. Every delivery needs a customer phone number.
What does a courier delivery look like from order to doorstep?
The flow from the help center, using Uber Direct.
- At checkout
The customer picks a delivery date and time slot, and sees Uber Direct's live rate, or free delivery if their cart is over your threshold.
- On the day
Staff mark the order Dispatched in Bird. That's what sends it to Uber Direct, with the customer's window.
- The delivery
Uber Direct collects from your location and delivers inside the window the customer chose.
- Afterwards
Bird stores the tracking link on the order and, if you turned it on, fulfills it in Shopify and emails the tracking to the customer.
- If plans change
Cancelling the order in Shopify cancels the courier delivery. Marking it Dispatched twice won't book a second one.
Can customers see the courier's price at checkout?
Yes, for Uber Direct, Stuart, Jitsu and Eva, through Shopify's carrier-calculated shipping.
Turn on Bird Rates with CCS and the courier's rates, and its live quote replaces your static delivery rates for those locations.
- Your name for it
Set the rate name and description customers see at checkout.
- Free over a value
Optionally offer free delivery above a minimum order value.
- Handling fee
Add a percentage, a flat amount or both on top of the courier's quote.
- Or keep your own rates
UniHop has no rate section: customers pay your own delivery rates and UniHop bills you separately.
Can I use my own drivers instead?
Yes. Send scheduled deliveries to Detrack or Shipday, or let EasyRoutes and LionWheel read the dates Bird writes.
Marking an order Out for delivery sends a job with the date, time window, address, phone, order note and items. Assign a driver in Detrack; statuses come back to Bird.
Delivery orders with Bird details go to Shipday automatically. Started and Delivered in Shipday become Dispatched and Fulfilled in Bird.
No connection step: with both apps installed, EasyRoutes reads the delivery date Bird writes on each order and plans routes from it.
Orders with Bird delivery times sync to LionWheel for route planning, drivers and proof of delivery.
- Your prices
These tools don't quote at checkout. You keep your own delivery pricing.
What happens if a delivery can't be booked?
Bird emails you the reason, and you stay in control of each order.
Add the emails to alert. Bird sends the reason when a job fails to create, usually a bad address, a missing phone or a rejected key.
- Quiet retries
For Jitsu, UniHop, Eva and Detrack, timeouts and outages are retried quietly; you're only emailed when a failure is final.
Changing an order after dispatch doesn't update it at the courier. Change it there, or cancel and dispatch again.
- Failed attempts
With Uber Direct, choose what happens if a delivery can't be completed: leave at the door, return to pickup or discard.
What do I need before I connect a courier?
Your own courier account, local delivery set up in Bird, and full location details.
- Your own account
Each courier bills you directly, and you contact them for pricing and coverage.
Delivery days and time slots set up, so customers have a window to pick.
A complete address, and a contact name and phone on every location the courier collects from. You choose which locations each courier serves.
- One account each
You can connect one Uber Direct account per store, even if you deliver in more than one Uber Direct country.
- Package size
Stuart needs a package size to quote or accept a dispatch. For Uber Direct it's optional.
Dispatch orders one at a time or in bulk from Bird's Orders page.
Courier network or your own drivers?
Couriers carry the order for you. Fleet tools organise your own drivers.
| Capability | Courier networks | Your own drivers |
|---|---|---|
| Who delivers | Courier networksThe courier's drivers | Your own driversYour drivers |
| Integrations | Courier networksUber Direct, Stuart, Jitsu, UniHop, Eva | Your own driversDetrack, Shipday, EasyRoutes, LionWheel |
| Price at checkout | Courier networksLive courier quote (most), or your own rates | Your own driversYour own delivery rates |
| Sent when | Courier networksMarked Dispatched in Bird | Your own driversMarked Out for delivery (Detrack) or automatically (Shipday) |
| Tracking | Courier networksTracking link stored on the order | Your own driversTracking link (Detrack) and statuses synced back |
How do I connect a courier or delivery app?
Open Bird's Integrations settings, pick the courier or tool, and enter the key from your account. Then choose locations and fulfillment options. Each integration has its own guide.
FAQ
What else do merchants ask about delivery integrations?
Can I send my Shopify delivery orders to Uber Direct with the time slot the customer picked?
Yes. Connect your own Uber Direct account in Bird. When you mark an order Dispatched, Bird sends it to Uber Direct and the courier delivers inside the window the customer chose. Uber Direct works in Australia, Canada, France, New Zealand, the UK and the US.
Do orders go to the courier as soon as they're placed?
No. Bird sends a delivery to Uber Direct, Stuart, Jitsu, UniHop or Eva when you mark the order Dispatched. Creating the order doesn't. Shipday is different: delivery orders are sent automatically.
Can customers see the courier's real price at checkout?
Yes, for Uber Direct, Stuart, Jitsu and Eva. It needs Bird Rates with CCS, which uses Shopify's carrier-calculated shipping. You can add a handling fee or free delivery above an order value. If the courier can't quote, no rate shows.
What customer details does Bird send to get a courier quote?
For a Stuart quote at checkout, Bird sends only the pickup address, delivery address and package size, never the customer's name, phone number or chosen time. Stuart gets the delivery window later, at dispatch.
What happens if I cancel an order that's been dispatched?
Cancelling it in Shopify cancels the courier delivery. With UniHop, a fee may apply once a driver has been assigned.
Do I need to pay the courier separately?
Yes. Each courier and delivery app uses your own account and bills you directly. Bird connects them to your scheduled orders.
Which couriers work outside the US?
Uber Direct covers Australia, Canada, France, New Zealand and the UK as well as the US. Stuart covers France, the UK and Poland. Eva covers Canada, and UniHop covers parts of Canada. Jitsu is US only.
Do I need a developer?
You connect each integration yourself in Bird's Integrations settings with the key from your courier account. Some tools also need a webhook URL pasted into their own dashboard, and the guides show where.
Which plan do I need?
Last-mile integrations are included on every paid plan. Showing a courier's live rate at checkout also needs carrier-calculated shipping on your Shopify plan.
How much does it cost?
Paid plans start at $19.99 a month, and courier and app charges come from those providers. Plans are priced in US dollars and billed through Shopify. All paid plans include a 14-day free trial, and annual billing is 10% off.
Terms on this page
- Dispatched
- The order status that sends a delivery to a connected courier.
- CCS
- Shopify's carrier-calculated shipping, which lets a courier's live price show at checkout.
- Handling fee
- A percentage or flat amount added on top of the courier's quote.
- Webhook
- The link a courier or fleet tool uses to send status updates back to Bird.
Related features
- Intelligent Rate ConfigurationsCharge by order value, weight, date, time slot or rush, with no separate shipping-rates app.
- Delivery Time SlotsOffer delivery windows that fit your day, so customers know when to be home.
- Streamlined Order FlowSee today's pickups and deliveries at a glance, then filter by date, method or location.
- Delivery ZonesDecide where you deliver by postal code, radius or driving distance from your store.
- Email NotificationsBranded emails confirm the date and time, then keep customers posted as the order moves.
- Multi-location SupportRun every store or kitchen from one dashboard, each with its own hours, slots and rates.
Industry guides: restaurants, florists and grocery stores.
Comparing apps? Bird vs Zapiet, Pickeasy, Stellar and Flare, or the best Shopify pickup and delivery apps.
Your schedule. Their drivers.
Try Bird free for 14 days on any paid plan. Set up your delivery slots, connect your courier and check its rate at checkout before you pay.